A Few Things You Should Know
We get a lot of questions about overland vehicle rentals, and here are a few that we see just about every time. We hope this answers many of your questions, but if you have some more, please don’t hesitate to contact us.
What is involved in checking the vehicle out?
Our pick-up process is simple and straight forward. Your vehicle will be awaiting your arrival, parked inside a fenced area beside our building and unlocked. You will be provided a combination to the gate lock. Once you find your vehicle, you may begin the Pick-up procedure checklist, you will have already received and signed this checklist during the reservation process (download the PDF below.) At this time you should take a moment to scan the QR codes on each piece of equipment. These QR codes will open up a video showing how to set up and use each piece of equipment. It is important to get to know your vehicle and equipment while in cell range to get all questions answered before you head into the wild! Once you have completed your check-in process, you will receive the lockbox number and combination for your keys, and you are off!
How Do You Return the Vehicle?
Please wash and vacuum the vehicle before returning it to avoid a cleaning fee (a pre-pay cleaning option is available when you make your reservation.) We do not expect the vehicles to be detailed, just clean and tidy There are two self-serve car washes near-by (Wash It Express, and Moab City Car Wash) DO NOT USE DRIVE-THROUGH CAR WASHES, THIS WILL CAUSE DAMAGE TO VEHICLES AND EQUIPMENT. Please top off the fuel tank to the level it was at when you picked it up. If you do not, you will be charged $1/gallon over market price. (A pre-pay fuel option is available when you make your reservation.) Return vehicle to the gated section of our facility, and try to put it in the same spot you found it (use gate code from when you checked out.) Now it is time to complete your Drop-Off Checklist which you received and signed during the reservation process (download PDF below.) Leave your vehicle unlocked. Return keys to the numbered lockbox you got them from. Your vehicle drop off is complete.
Do I Need Insurance?
You will purchase rental insurance through our partners at Wheelbase during the reservation process. You must also have an active “full coverage” auto insurance policy and provide an insurance declarations page prior to your pickup date. Wheelbase covers most incidents, but in the event you participate in an activity that is not covered by Wheelbase (off-road damages are NOT covered), your insurance will have to cover it.
Can we go off-road?
We want you to get out and explore, find new things and challenge yourself. Moab Utah has some incredible camping and scenery giving you plenty of room to stretch your legs and overland. (See our list of recommended trails below.) Our vehicles are designed to hit the dirt and trails, but use good judgement and keep the vehicles off roads and trails that could cause damage. Rock crawling, mud parks/mud play, excessive deep water crossings or driving on any prohibited trails will result in a $1,000 fine. This fine is NOT part of your security deposit. Any of the above listed activities could also result in an automatic cancellation of your rental and loss of security deposit. Our vehicles are equipped with GPS tracking technology for your safety and our peace of mind.
If you have hard-core off-road in mind, we can help custom tailor a trip to you… LEARN MORE
What is Included in the rental?
Each of our rentals includes a rooftop tent, sleeping bags, camp chairs, ice chest, a Kitchenette Box with paper towels, salt, pepper, disposal utensils and flatware and cups and water tank. The number of sleeping bags and chairs varies with each vehicle, as does the additional equipment included. For specifics, please review each vehicle to see which package best meets your needs.
What Should You Bring?
We do not provide everything, so don’t come unprepared. You should bring the following: Towels, toiletries, sunscreen, bug spray, Chapstick, drink container, sunglasses, outdoor shoes, groceries, ice, drinks, camera, GoPro, books, cell phone/electronic chargers.
How Do We Get To You?
Our facility in Moab is across the street from Enterprise Rent-A-Car. Most of our customers fly into Moab, UT Grand Junction CO, Montrose, CO or Slat Lake City Utah. We recommend renting a car from Enterprise 1-way and dropping it off next to us the day you pick up our vehicle. We have found this to be the most economical option. However, if you require custom transportation, come ride in style with EXMoab Limo in our custom Hummer H2 Stretch! We can also deliver/pickup your overland rental vehicle anywhere in the surrounding areas within 5 hours of our offices can be custom tailored to your trip. Please call us to discuss price.
What is Your Cancellation Policy?
Things happen, we get it! Here at EXOverland our customers book months and sometimes years into the future. We will work with you as much as possible on delayed flights and circumstances beyond your control. If you cancel 2 weeks in advance you will receive a 90% refund, 10 days in advance 50%, and cancellations within 5 days of reservation will receive no refund. However, we will transfer your paid balance towards a future reservation within 2 calendar years.
Additional Questions we Often Get Asked:
At least 150 miles per day are included in your rental (may vary by vehicle.) Beyond that, mileage will be charged at rate per mile that is set for each vehicle. All rentals require a security deposit for incidentals, and at drop off, if you have driven more than the amount covered by the deposit you will be charged for excess miles at the rate from the security deposit.
See our list of prohibited trails. You are free to travel anywhere you wish within the state of Utah. We have a list of recommended trails that feature some of the best overlanding around Moab. If you wish to venture into other areas, call us for a custom trip itinerary.
All vehicles must be returned with the fuel level topped off to the point it was at at pickup. If you’re too busy enjoying every minute of your day and don’t have time to fill it up, we’ll take care of it. Just be aware that you will be charged $1/per gallon over the market rate. Or you can select the pre-paid fuel option when you make your reservation.
All vehicles have seatbelts for at least five people. Our larger rentals can seat 7. Most vehicles will sleep 4 people, but our smaller vehicles (i.e. Subaru Crosstrek) sleep 2.
We do not allow pets of any kind in our vehicles, and will charge a $500 cleaning fee if you violate our pet policy.
Drivers must be a minimum of 25 years old and be able to provide a valid driver’s license, and proof of full coverage insurance and provide an insurance declarations page. For our premium vehicles (Ram TRX, Hummer Limo, Jeep Gladiator) driver’s must be 30 years of age.
Rentals must be reserved with a valid credit card in the name of the cardholder.
Adventure travelers have been using roof-top tents for decades to create easy and reliable shelter in a wide range of diverse environments. All our tents have internal mattresses and set-up in minutes to provide shelter, protection, and climate specific warmth or ventilation. The campsite is where you park it!
Check out our tent provider: https://roofnest.com/
We have a vast knowledge of the area and understand that some people would like a professional guide to ride along, set up equipment, etc. Please call us to discuss options for adding a licensed professional guide to your adventure.
We will also be available before and during your trip to discuss areas and possibilities to add to your experience. We are passionate about what we do, and at no charge will make sure you get the most from your experience with us.
If you have hard-core off-road in mind, we can help custom tailor a trip to you… LEARN MORE
We have made videos that show you everything you need to know about all the equipment you will be using. Everything has QR codes that you can scan to see the video for that item.
Utah ranks 3rd in public land so there are plenty of places to call home for a night! One of the great things about our roof-top tents is you can camp wherever you park, regardless of whether the ground is wet, cold, rocky, etc. However, we do recommend camping in designated campsites, be they privately run or within a State or National Park or BLM land. For some ideas of great places to off-raod and camp, check out our Recommended Trails Guide here.
If you are going to be venturing into hard to reach places, we highly recommend renting one of our Zoleo global satellite communicators.
If you have a breakdown immediately try to contact us. If the breakdown is the result of equipment failure and not the result of abuse or negligence. we will set up a tow or repair as soon as possible. If the breakdown is result of abuse, negligence, hard-core off-road, tire punctures, vehicle accessories left on/battery dying, you will be responsible for towing/repair.
If for some reason, you are not able to contact us,. Feel free to set up a tow on your own, and we will reimburse you for your expense if it was an underlying issue with our vehicle/equipment.
The nice thing about Moab and its popularity with off-roaders, bikers, etc. is that the off-road community as a whole is very quick to lend a hand and help a stranger out of a bad situation. Don’t be afraid to ask someone for help.
FOR YOUR SAFETY DO NOT LEAVE THE VEHICLE WITHOUT NOTIFYING SOMEONE FIRST!
If an accident occurs, immediately contact emergency services. Make sure everyone is okay. If you have rented a Zoleo satellite communicator, there is a SOS button that will alert emergency services automatically and provide your location.
If a multi-vehicle collision and/or injury has occurred, please file a police report. Take photos, write down what has happened, and do not continue on your journey without contacting us first.
You may not be under the influence of any alcohol or drugs while operating any of our vehicles. Please obey and and all traffic laws, speed limits, etc.
You are required to use the correct fuel and protect the vehicle against inclement weather. Failure to do so will result in damages due to the customer. While our vehicles have off-road/snow tires and four-wheel drive it is important to use your best judgment when assessing road conditions and possible hazards.
Mechanical damage caused by aggressive driving, prolonged excessive speed, aggressive maneuvering will be assessed by occurrence. Our vehicles are equipped with GPS technology that allows us to monitor your location, speed, etc.
Cleaning – We require that each vehicle be returned in a clean and respectable state, without excessive mud, dirt, dust etc. A cleaning fee will be charged to the customer if the vehicle is returned in a state that requires cleaning.
Interior- Upholstery damage will be assessed by occurrence. Spilled beverages $250 deep clean fee. Smoking $1000 fee.
Tire Damage – We replace and rotate our tires on a regular basis due to normal wear and tear. All other damages incurred to the wheels and tires are the customer’s responsibility. Please use caution when driving on unsealed surfaces, as tires can and do fail, especially if driven at speed or in a reckless manner.
Windshield Damage – Any new damage to the windshield is the responsibility of the renter.
Paint – Excessive superficial surface scratches will result in a detailing fee of approximately $300. Any damage to paint beyond this will be assed as a collision and you will be charges accordingly.
You are responsible for all equipment included with the vehicle, whether lost or damaged.
All of our vehicles have recovery receiver hitches in place. If you want to discuss towing, a custom rental can be set up for you. Please call us. You will be fully responsible for anything you choose to tow, and any damages caused by overload, overheating, etc.